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Volkswagen of Marietta

A week ago, I traded in my 2021 Golf GTI SE (who I had originally purchased it from Brian Harper who worked here previously) for a 2024 GTI Autobahn. I had the great pleasure of working with Josiah, who in fact I had been in contact previously in the last 3-4 months. I came in to the dealership last minute on a whim, 45 minutes before closing on a Friday and had a great conversation with Josiah - and unexpectedly went for a test drive... Long Story short, I came back the following day, Saturday late afternoon. I originally came in to make a deal on an SE with Leather package if it made sense for me to do so - I wasn't entirely sure it made sense for me, and I had such a great rapport with Josiah and the rest of the VW Team that I wanted to make the purchase. Not sure how, but the Sales Manager Ramazan (Not sure if correct as I refer to him as Rami), said he would cook something up and asked Josiah to pull out a White Opal Pearl Autobahn GTI for another test drive. I fell more in love with it, and it drove fantastic with the Dynamic Chassis Control (DCC). After the test drive, Ramazan provided me with the Estimate Sheet, and I was shocked because the numbers made sense, and it was an Autobahn trim. I knew this was it and had to pull the trigger. We shook hands and signed some paperwork and got the process rolling. Everything went smooth, and I was more than satisfied with the level of service I received from the whole VW Team - From Sales, to Finance - Pete is fantastic btw! - and the GM. What made this whole experience great was the level of professionalism but also personalism; they were very transparent and honest, and very understanding of my situation and circumstance. I am extremely ecstatic that I purchased my 2024 Volkswagen Golf GTI Autobahn with VW of Marietta, and more importantly so with Josiah, who is cousin's with Brian Harper, who originally sold me my 2021 VW Golf GTI SE. Thank you again VW of Marietta Team for working with me and making this happen!

The Finance Manager here has no class or tact, he was very nasty and unprofessional, He told my sales person that I had a $16,000 collection on my credit, which was totally false. Went Ed Voyles one block away and purchased the vehicle I wanted.

My 2008 VW Passat was with them for nearly three weeks due to starting issues. We suspected it might be a fuse, battery, fuel line, or something draining the battery—an easy fix. From the start, communication was poor. Despite explaining the issue to three different people, they did nothing for days and failed to update us. My husband had to intervene by contacting Bryant, the service manager, who was the only one who pushed the mechanic to act. When we finally got the car back, it wouldn’t start despite being told it was ready. We were shocked by the $200 bill instead of the expected $1000 but were still frustrated that the car wouldn’t start. The mechanic misrepresented our conversation about the battery, ignoring our concerns about a possible bad battery or something draining it. In frustration, I demanded a new battery and a diagnostic for any battery drain. The mechanic refused, and my frustration led to an argument with a rude employee named AJ, who escalated the situation further. Eventually, Andrew (Dre) stepped in to calm things down and offer a sincere apology, showing the only sign of professional customer service. He is the only reason of the 1 star vs. a ZERO I moved my car to another VW dealership I’ve trusted before. Avoid this place for its poor communication, delays, and lack of integrity.

We ended up being $100 apart on this deal. I have never had a dealer walk away over $100. Seeing the car would an extra car for me. I really did not have to have it. I sent in an internet sales request over the weekend. One person called. As I was talked to the sales rep, another person from the dealership called. I thought WOW, thats service. I work with them and put together a deal. Submit my credit and give them everything they asked for on Monday. Sales Manager said we were good to go and we would wrap it up. Tuesday came and I did not hear from single person. 1pm came and I decided to call my sales rep. I talked to her a bit and tried to find out where my deal was. She said that she was scheduling getting the car brought to me. I told her that I never even heard from finance yet, so that was putting the cart before the horse. She told me the sales manager I was working with was off on Tuesday and they she would get someone to call me to finalize the deal shortly. 2 HOURS later, a finance guy called me. He tried to jack up the rate and had no clue on the information that the sales manager and I talked about on Monday. He wanted to give me the numbers over the phone, but I told him I needed to see the sheet from the bank showing the approval, rate, terms and payment. All he sent was the same deal sheet with a payment on it. Nothing about it be approved or who with. Being in the business, I know how this works. I also have credit monitoring so I know the only people that pulled my credit was the dealership (700CR Services). No bank pulled my credit. Anyways, he texted the deal sheet with the payment and I replied that it was good. By the end of business on Tuesday, not a single person has bothered to get back with me to finalize the deal. Not even my sales rep, who was very nice but has no follow-through. This dealership should stick to what they do best, in person sales and leave the internet sales up to the dealerships that are great at it. So I passed on the car, even though it was the exact car I was looking for right down to color, options and price. But when a dealership practically ignores me, I go elsewhere. And I have a hard credit hit to show for it. After speaking with the sales manager, we are $350 apart from making a deal. They have my number if they want to make a deal

We took our Sons 2012 Gti to have a diagnostic analysis our Service Representatives name was Bryant, With hesitation and consideration We agreed that this gentleman needs further training and knowledge about VW customer service guarantee and overall service care, Our preferred VW service center in Lithia Springs had a 2 week waiting list so We decided to have services done at this location, Never again will We put ourselves thru unnecessary stress, With incompetency and inconvenience.

This dealership had the best prices and availability for the vehicle I wanted. They were very welcoming as well.

We had a wonderful experience at this VW dealership. We were working with another dealership who ultimately lost our business when they made us feel we weren’t a priority. We knew what we wanted but we had some contingencies and VW of Marietta worked with us to get us out of one car and into another. Can’t say enough great things about Ramazan and the Manager Brian. Highly recommend this dealership!

I had the best experience with Ramadan, he is the reason I keep coming back to this dealership. He listened to my requests and helped me choose the right car for me. He then made the whole process easy. Thank you Ramazan! Also the manager was very friendly and made sure I was well taken care of.

Very professional staff all around. Spent several hours in understanding our interests and requirements then worked hard to find solutions. Sales process was consultative, helpful and thorough in every respect. Pricing and final deal was open and transparent. No gimmicks or surprise fees! These folks are real pros.

Salesman was exceptionally knowledgeable about VW vehicles. Answered all questions thoroughly. Very good experience with this purchase.

We traveled from out of town to purchase a vehicle here. Ramazan and crew stayed late to make sure we were taken care of. Highly recommended!

I had a great purchase experience at Volkswagen of Marietta. My salesman, Ramazan, was terrific to work with. He took the time to show me every feature in the car and answered all of my questions. No pressure at all and the "sales" price was exactly as advertised. No hidden fees or mark ups. The dealership was clean and modern. The sales manager and finance manager were very professional as well.

Everyone was great. No pressure buying. Ramazan was a great salesman and he knew about the Volkswagen. Thanks Ramazan and thanks Volkswagen of Marietta.

Excellent service from beginning to end. Prices we're as quoted, sales was knowledgeable and helpful. An overall pleaseant experience.

Nice and easy. Good deal. Happy with the service and car. I will be sure to refer friends.

From test drive to purchase, the team here was excellent, friendly, and knowledgeable. Would go back for another vehicle.

I purchased a 2023 Taos from Ramazan Diss and had a pleasant experience from start to finish. He assisted me with selecting the best vehicle for my needs and along with the rest of the sales staff treated me very courteously. Good customer service is a rarity these days and I sincerely appreciate the care that was taken. Thanks!

Very friendly staff, regardless of being under construction. Ramazan was one of the best sales person - from any industry - that I ever encountered.

Everyone I had contact with was wonderful, especially Ramazan Dissimbavev. He was exceptional - personable, knowledgeable and professional.

Very poor customer service. No one ever responded to my request to confirm vehicle status.

Beware of the maintenance dept, these people has had my 2006 Passat for almost 7 months, no answers, no solution, the lack of due care, they can’t figure out how to program a car to synchronize the door locks to a key Fob and yet they work on fully electrical car where they have to suit up just to replaced a battery pack. Corporate has been involved for months and still the car sits in a bay somewhere, all these techs going to classes, taking vacations and no brains to fix a simple issue, the car was dropped off in Dec of 2022, ,we believe they fried the whole car’s electrical system and will not admit to it . Now corporate have the VW engineers on this, let’s see if they can fix the car before 2024.I bet the owner has no idea what’s going on here. So many bad reviews on this Dealership. Bryant please do not try to pacify the situation your team has destroyed this car and every customer should know how you and you team operate, you guys can’t even fix one car , but yet talk about working on these high tech cars . Tell us what did the service department do to the car, why all the lies , admit that you have no idea what your doing or Mike , this is the first cont from you in months.

Professional Honest Reliable Friendly Promote in response to any q by phone or in person

Experience was excellent everyone was so helpful and efficient definitely made the car buying process pleasant

Excellent salesman (Ramazan) and everyone at the dealership were friendly and helpful. Most details were worked out before I picked the new vehicle up. Wonderful experience...

The experience was very easy and hassle free. Ramazan Dissimbayev was wonderful to work with.